Refund policy

Refund & Returns Policy

Last updated: 4 September 2026

We want you to be satisfied with your purchase. If you need to return an item, please review the conditions below.

1. Returns within 14 days

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be returned in a condition that allows us to resell it. Products may be opened for inspection, but they must not have been used, fitted, installed, damaged, or show signs of wear and tear.

All original packaging, accessories, instructions, and other items supplied with the product should be included where applicable.

2. Change-of-mind returns

If you are returning an item because you have changed your mind, ordered the wrong item, or no longer require it, you are responsible for the cost of returning the item to us.

The item must meet the return conditions described above.

3. Faulty or defective products

If an item is faulty, defective, damaged, or does not match the product supplied, please contact us as soon as possible with details of the issue.

Where the problem is confirmed to be our responsibility, we will cover the reasonable return shipping cost and provide an appropriate remedy in accordance with applicable UK consumer law.

Depending on the circumstances, this may include a repair, replacement, or refund.

4. Incorrect item supplied

If we send you an incorrect item, please contact us before returning it. Where the error is ours, we will arrange or cover the reasonable return shipping cost.

5. Car parts and compatibility

Customers are responsible for checking that a car part is suitable for their vehicle before purchasing and, where appropriate, before installation.

If you are unsure whether a part is compatible with your vehicle, please contact us before placing your order.

We cannot accept a change-of-mind return for a part that has been fitted, installed, used, damaged, or shows signs of wear and tear.

6. Items that cannot be accepted for return

We may refuse a change-of-mind return where the product has been:

  • Used or installed

  • Fitted to a vehicle

  • Damaged after delivery

  • Subject to wear and tear

  • Modified or altered

  • Returned without essential parts, accessories, or components

  • Returned in a condition that is materially different from when supplied

This does not affect your statutory rights where an item is faulty, defective, damaged, or otherwise does not conform to the contract.

7. How to request a return

Please contact us before sending an item back. Include your order number and a brief explanation of the reason for the return.

We will provide instructions on how to return the product.

Please do not send items back without contacting us first.

8. Refunds

Once we receive and inspect the returned item, we will confirm whether the return meets the applicable conditions.

Where a refund is due, it will normally be issued using the original payment method.

Refund processing times may vary depending on your payment provider or bank.

9. Your statutory rights

Nothing in this policy affects your legal rights under applicable UK consumer protection law.

If a product is faulty, defective, not as described, or otherwise does not meet the requirements imposed by law, you may have additional rights and remedies.

If you have any questions about a return, please contact our customer service team.